0143 000 888Warranties, quality & after-sales support
Check published warranty guidance, verify your equipment and prepare a useful technical-support request.
12 questions
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What warranty do Felicity inverters have in Kenya?
Our support page lists catalogue guidance of 1+1 years for IVCM / IVEM / IVAM inverters and 5 years for IVGM inverters. Warranty periods for IVPM, IVPS and MPPT controllers are confirmed in writing for the exact supplied model.
Enquire on WhatsAppLink to this answerWhat warranty do Felicity lithium batteries have?
Our support page lists 7+3 years as catalogue guidance for FLA / FLH batteries. The two periods have different remedies, and exact model-specific documents govern the supplied equipment.
Enquire on WhatsAppLink to this answerWhat does a 1+1 or 7+3 year warranty mean?
The initial and extended periods have different remedies. Ask our team for the exact repair, replacement and extended-cover terms for your model.
Enquire on WhatsAppLink to this answerHow do I claim warranty or after-sales support?
Contact our team with the purchase invoice, exact model, serial number, location and a clear description of the issue. Add photographs, any error code and relevant operating history.
Enquire on WhatsAppLink to this answerWhat can affect warranty cover?
Our support page identifies manufacturer exclusions relating to installation damage, misuse, unauthorised repairs and operation outside specifications. The exact product documents determine applicable terms.
Enquire on WhatsAppLink to this answerAre Felicity solar products good quality?
Assess the exact product using its datasheet, supported operating limits, supplied documentation, warranty and the quality of the installation.
Enquire on WhatsAppLink to this answerHow can I check that a Felicity battery or inverter is genuine?
Check the full model label, serial number, supplied documents and traceable invoice.
Enquire on WhatsAppLink to this answerWhat should I do if my inverter beeps or shows an error code?
Record the exact error code, inverter and battery models and when the problem occurs.
Enquire on WhatsAppLink to this answerWhat should I do if my battery is not charging or shows low state of charge?
Send the battery and inverter models, displayed state of charge, any error indicators, recent changes and available operating screenshots.
Enquire on WhatsAppLink to this answerCan you help with battery communication and inverter programming?
Yes, the help centre accepts programming, settings and equipment-communication enquiries.
Enquire on WhatsAppLink to this answerHow do I follow up an existing order or support case?
Can I return faulty equipment or arrange a replacement?
Reviewed 20 October 2026 · All questions