Felicity Solar Kenya FAQs

Felicity Solar Kenya Limited supplies Felicitysolar inverters, lithium batteries, battery combiner boxes and commercial energy storage systems through this website.

For verified ownership and company-registration information, please ask our company team directly.

The business selling and supporting equipment through www.felicitysolarke.com should be distinguished from the product manufacturer.

Felicitysolar describes itself as a solar-equipment manufacturer headquartered in Guangzhou, China.

Kenya has multiple sellers of Felicitysolar-branded equipment.

Our About page identifies Taico Kenya as the installation and managing company.

Use the contacts published on www.felicitysolarke.com: Nairobi 0143 000 888 and Mombasa 0768 874 682.

Our four values are Freedom, Family, Future and Flexibility.

Our main Nairobi warehouse is on Mombasa Road, just after Airtel Kenya as you travel toward Panari Hotel, at the TAICO SOLAR KENYA premises.

For Nairobi technical sales, quotations and support, call 0143 000 888 or WhatsApp +254 143 000 888.

Our Mombasa shop is in Sparki, opposite TotalEnergies petrol station, in the Makupa / Saba Saba area.

Message our main company WhatsApp line, +254 143 000 888, and mention that your enquiry concerns Mombasa.

Janet and Linet are our Nairobi technical sales contacts.

Our published hours are Monday–Friday 8:00 am–9:00 pm, Saturday 8:00 am–6:00 pm and Sunday 8:00 am–2:00 pm, Kenya time.

Yes.

Our visit guide suggests allowing 30 minutes–2 hours.

You can send an enquiry from another town or county.

Prices on this website are supplied by quotation.

The price depends on the exact battery model, nominal energy, voltage, quantity and quoted supply scope.

Ask for the exact model and voltage.

Request a model-specific quotation from our lithium-battery catalogue.

The catalogue lists the Felicity FLA48314-EU 16kWh low-voltage lithium battery.

Inverter prices vary by model, power rating, operating mode, electrical phase and battery-voltage requirements.

A complete quotation depends on appliances, simultaneous loads, backup hours, battery capacity, panel quantity, mounting, protection, cable routes and installation conditions.

Your quotation should state the tax treatment and whether delivery, mounting, cables, protection, installation and commissioning are included or quoted separately.

Installers, retailers and project buyers can request a quantity-based quotation.

Check whether the quotations cover the same model, battery energy, tax treatment, accessories, warranty and after-sales arrangements.

Choose the voltage, stored energy and discharge capability that match your inverter and appliances.

kW describes power: how much equipment can run at a time. kWh describes energy: how much can be stored or used over time.

Runtime depends on the appliances, their combined demand, the battery’s allowed usable energy, conversion losses and reserve settings.

Start with the energy needed overnight, not the battery label alone.

A suitable system may support these loads, but the inverter and battery must meet both continuous and starting demand.

Compatibility depends on battery voltage, inverter operating range, current limits, battery-management communication and the exact models.

The BMS monitors the cells and helps protect against excessive charging, deep discharge, overcurrent and temperature faults.

Selected battery models support parallel expansion.

They require equipment designed for the appropriate battery-voltage range.

Open the exact product page and use its available downloads, or request the model-specific document from our help centre.

Choose around simultaneous appliance demand, starting loads, electrical supply, battery voltage and how you want to use solar and grid power.

These terms describe different operating capabilities, but exact functions vary by model.

The inverter must suit the property’s electrical supply and the loads being served.

Some supported configurations use grid charging and battery backup.

Generator support, input ratings and configuration depend on the exact inverter.

The limit depends on MPPT operating range, maximum PV voltage, input current and allowed array power, together with each panel’s electrical characteristics.

Yes, you can request an upgrade assessment.

Parallel operation is available only on models and configurations that explicitly support it.

Use the support options for programming and settings or model-specific documents.

Our solar-panel catalogue lists Jinko, AVCON and Schutten products.

Request a current quotation for the exact Jinko model, wattage and quantity.

AVCON and Schutten panels are listed in our catalogue.

Panel quantity depends on daily energy use, battery recharge needs, shading, usable roof area and the inverter’s PV limits.

Use the dimensions in the exact panel datasheet and allow for roof edges, access, mounting and obstructions.

Mixed panels need an electrical design check.

Rated wattage is a product test rating.

Check the exact panel product page for its downloads, or request the correct document from our team.

This website identifies Taico Kenya as our installation and managing company.

The website lists KSh 5,000 for a site survey within Nairobi and its environs.

A survey helps verify loads, mounting space, roof conditions, shading, cable routes and installation requirements.

Use the site-survey form and its location options to share the site details.

Prepare an appliance list with quantities, power ratings and operating hours; your location; electrical phase; backup hours; and any existing equipment models.

Commissioning checks the installed equipment, configuration and operation before handover.

You can submit an installation or commissioning enquiry for existing equipment.

The schedule depends on system size, site readiness, equipment availability, access, mounting and the agreed scope.

No.

Our support page lists catalogue guidance of 1+1 years for IVCM / IVEM / IVAM inverters and 5 years for IVGM inverters. Warranty periods for IVPM, IVPS and MPPT controllers are confirmed in writing for the exact supplied model.

Our support page lists 7+3 years as catalogue guidance for FLA / FLH batteries. The two periods have different remedies, and exact model-specific documents govern the supplied equipment.

The initial and extended periods have different remedies. Ask our team for the exact repair, replacement and extended-cover terms for your model.

Contact our team with the purchase invoice, exact model, serial number, location and a clear description of the issue. Add photographs, any error code and relevant operating history.

Our support page identifies manufacturer exclusions relating to installation damage, misuse, unauthorised repairs and operation outside specifications. The exact product documents determine applicable terms.

Assess the exact product using its datasheet, supported operating limits, supplied documentation, warranty and the quality of the installation.

Check the full model label, serial number, supplied documents and traceable invoice.

Record the exact error code, inverter and battery models and when the problem occurs.

Send the battery and inverter models, displayed state of charge, any error indicators, recent changes and available operating screenshots.

Yes, the help centre accepts programming, settings and equipment-communication enquiries.

Use the follow-up option in the help centre.

Contact the team before sending equipment back.

Choose products in the catalogue or send your requirements through the quotation form.

The published enquiry process prepares a message for you to review and send in WhatsApp; no payment is taken through that enquiry form.

Use Reserve for Collection, select the products and quantities and request a preferred date.

Send your destination, equipment list, quantities and required timing so the team can confirm transport options, charges and the delivery schedule.

Check the model, quantity, visible condition and supplied accessories against the agreed quotation.

The help centre links to our installation-accessories catalogue.

The website has installer-training information and links to Mombasa and Panari training albums.

Use our gallery for published photographs and the linked Google business profile for customer reviews.